We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, please note we will accept returns sent back within 14 days of receipt of your order. Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. Refunds are processed within 14 business days of receipt to allow for inspection onto the original method of payment (credit card or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.