FAQs - Emprella

FAQs

Frequently Asked Questions

When will I get my items?

We usually ship in stock items within 1-3 business days, excluding holidays. 

What is your return policy?

We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, please note we will accept returns sent back within 14 days of receipt of your order. Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. Refunds are processed within 14 business days of receipt to allow for inspection onto the original method of payment (credit card or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.

Why was there a price adjustment?

Prices are subject to change without notice. The price listed at the time of purchase and fullfillment is the final price. The order confirmation and shopping cart reflects the current price. Prices of items at the time of order and fullfillment reflect the current price. The price does not change on a completed order.

Why didn't I receive my confirmation email?

First, please check your spam or promotions folder as our emails occasionally end up there. If you still have not received your confirmation email it may be due to a spelling mistake when inputting your email address in to your order. Please contact customer success to confirm that your order was placed.